Welcome! This Privacy Policy explains the online data practices, your data options and the disclosure of the information you Submit (“Information”) to NeatResume in connection with our Services. To the extent permissible by law, by visiting NeatResume you agree to the processing of your information data as explained in this Policy, herein incorporated by reference.

If you need any support or questions, you can reach out our exceptional customer service team through our Support page.

Uses & Storage We process your information for the following purposes and legal bases:

Operate our Site & Provide You with Our Services We use the Information we collect to (i) respond to your questions and requests; (ii) provide customer service (e.g., to fulfill product and service orders made by you, give you information about your account to resolve disputes, problems with your profile or the Site, administer a contest, sweepstakes or promotions, or to provide information to third parties at your request such as potential employers, job matching services or third party websites, or other career related services); (iii) personalize your experience by providing content on the Site, including targeted advertising or job-related advertising, that we believe can be of most interest to you; (iv) improve the Site, and; (v) provide you with a safe, efficient, and customized experience.

Analyze and Aggregate Non-Personal Information We use aggregate information about our users and non-personal information to analyze Site and user behavior and prepare aggregated reports. Prevent Fraud and Comply with the Law. We use information from the Site to prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities, establish, exercise or defend a legal claim. We also use information in response to requests by government or law enforcement authorities, or in response to complaints where we are under a legal or regulatory obligation to adhere to a complaint handling procedure.

Marketing & Communications We use your information to contact you to maintain the Site, or to comply with your stated communication preferences, or to provide other services as described at the time when we collect the information from you, or to contact you for other purposes authorized by law. If you have chosen to participate in some of our career building Services, the information you share with us can be provided to third parties such as (i) resume editors, (ii) employers or recruiters who can contact you about career opportunities, (iii) employers seeking candidates, and/or (iv) other career service providers.

Mobile Data When you access the Site on a mobile device, we can use the information collected for any purpose set forth in this Privacy Policy. For example, we can use this information to provide you with location-based services, such as advertising, search results, and other personalized content. To the extent permissible by applicable law, we retain Information for as long as it is necessary to fulfill the purpose(s) for which it was collected, our business purposes and/or to comply with the applicable laws and regulations.

Tracking Technologies (Cookies) When you visit our Site, we collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Site including, but not limited to, video-viewing, site views, key stroke data, mouse movement, scrolling, clicks, and typing (“usage information”). During some visits we can use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.

Information Security We maintain appropriate technical, physical, and administrative security measures designed to protect the security of your information against loss, misuse, unauthorized or accidental access, disclosure, copying, use or alteration. However, no method of transmission over the Internet or method of electronic storage is totally secure. Therefore, we cannot guarantee its absolute security.

Children’s Privacy The Site is a general audience site and it is not intended for children under the age of 15. We do not knowingly collect information via our websites, applications, services, or tools from users in this age group. Our websites are equipped to block the registration of a minor under 16 years old. If you become aware that a child under 16 has provided us with information, please contact us immediately so we can delete such information from our system.

Notification Regarding Review and Updates From time to time and at least once every twelve (12) months we review this Privacy Policy and we may choose to update its terms. The Privacy Policy posted at any time or from time to time via the Site shall be deemed to be the Privacy Policy then in effect. You agree that we can notify you about material changes in the way we treat your Information by placing a notice on the Site. You should check the Site frequently for updates. In addition, we have provided the Privacy Policy Highlights section to offer a summary of the main points of our Full Privacy Policy for your convenience. In the event of a conflict between the Privacy Policy Highlights and the Full Privacy Policy, the Full Privacy Policy will control.